TFN Commitment

We want you to get your order as quickly as possible, we will always do our best to ship all orders the same day, we are enthusiasts, we want you to be happy with your new products and our service. We want you to tell your friends to come to us. Things do go wrong, items are sometimes out of stock and don't fit, we want to resolve your problems and make you happy, we will try to let you know as soon as possible if there are any issues with your order and we will go out of our way to do the best. We value our customers and our reputation, we have been doing this since 1996.

UK Delivery Options

Free Delivery - We offer a free delivery service on all orders over £100.00 shipped to the UK mainland. Our dispatch time for this service for in-stock items is 1-4 working days and delivery typically takes a further 1-5 working days. Orders with a value below £100.00 will be charged a flat fee of £3.50

First Class - Usually next day if in stock with us but can take upto 10 working days £3.50

Next Working Day - You can upgrade your order to a Next Working Day delivery service to the UK mainland for in-stock items for a flat fee. Your order must be placed by 3pm for UK Next Day delivery, orders placed after 3pm will take 1-2 working days.

Deliveries are made between 7am and 7pm and this service will require someone to be present to provide a signature upon delivery. Over 98% of Next Day orders are delivered on time, in the unlikely event that your delivery is not attempted next day, we'll refund all delivery charges.

Next Working Day delivery is only available on items in stock in our warehouse and excludes back orders. Next Day refers to the next working day, Bank Holidays will add an extra working day to the estimated delivery lead times. UK next day excludes Saturday deliveries. This service is not available to some remote postcode areas. Please contact us for help.

  • Next Day (cut off 3pm) £7.99

Please Note: Bicycles are subject to a thorough PDI inspection before they are shipped. Therefore, we are unable to offer any of our Next Day services on the purchase of bicycles.

Saturday Delivery

  • Saturday Delivery £10.00 (below 2kg) £30.00 (above 2kg)

Saturday delivery orders must be placed by 3pm Friday and is only available on items in stock in our warehouse. Orders are prioritised through our warehouse and are delivered on Saturday by courier. Deliveries are made between 8am and 1pm and must be signed for upon delivery.

Delivery Outside the UK

Delivery abroad can vary depending on the loacation, we use Royal Mail Contract Airsure for the following countries:

ALAND ISLAND ANDORRA
AUSTRALIA AUSTRIA
BELGUIM BRAZIL
CANADA CANARY ISLANDS
DENMARK ESTONIA
FAROE ISLANDS FRANCE
GERMANY HON KONG
SWITZWERLAND LUXEMBOURGH
MALAYSIA MALTA
NETHERLANDS NEW ZEALAND
PORTUGAL REPUBLIC OF IRELAND
SINGAPORE SPAIN
SWEDEN UNITED STATES OF AMERICA

 

Any other country we will use Interlink Express or Royal Mail airmail. The costs for international delivery is:

£10.00 to Any country serviced by Contract Airsure

£15.00 to Any country via Interlink Express

 

Returning a Product Purchased

Return Items 

  • We will happily refund or exchange any item purchased from TFN
  • We will credit full return postage costs up to £25, unless the item ordered is the wrong size or is deemed 'unsuitable'. 
  • Returned goods must be unused and supplied with their original packaging
  • We cannot accept returns on clothing that has been personalised e.g. with name printing
  • All returns must have a completed returns form
  • When your refund is processed, the funds will be returned to the original payment method.
    If you have paid with card, we will credit the card we have on file for you this may take up to
    10 working days to appear as cleared funds.

Please contact us to discuss returning an item. Our contact details are available here